Sun Palace Casino Rating

Sun Palace Casino is from the stable of the Main Street Vegas group, which operates from Costa Rica. It was launched in 2002. The casino prominently displays the U.S. players accepted logo.

 

The lobby balances information with graphics. Links to all major functions are available from the lobby.

 

 

Game Selection

 

Sun Palace Casino offers over 80 games, which are classified as card and table games, video slots, classic slots, progressive games, video pokers and keno and more. The card and table games include roulette, blackjack, baccarat and casino poker. The slots comprise classic slots, video slots and the New Real Series Slots. The last category is the latest offering from Real Time Gaming and features high-speed low cost games with fantastic animation. They also feature free spins, double feature rounds and random progressive jackpots. The video poker games are of both single hand and multi hand type. There are progressive jackpot games as well, but the ticker in the lobby displays the combined value of all jackpots and not of individual games.

 

A complete games list is not provided. Players have to navigate through the snapshots one by one, which is a tedious and time-consuming process. Neither games rules nor demos have been provided. Sun Palace Casino does not offer ant tournaments.

 

Promotions

 

At Sun Palace Casino, the sign-up bonus is 125% for a first deposit between $20 and $100. For highrollers the bonus is $125 plus 25% of the deposit in excess of $100. Other bonuses include a 15% bonus up to $500 for using preferred deposit methods and the Refer A Friend bonus of $20. There are promotional schemes as well. Each week 10 cash prizes of $100 each are given out. The casino offers a $20 bonus for players who update their profile as required by their Quick Verification Program.

 

Sun Palace Casino has a transparent multi-tiered Loyalty Program. Players earn free comp points that can be redeemed for cash for every wager they make. A higher number of comp points earned in the previous month places players in a higher level. As players move to higher level they are entitled to greater benefits.

 

Customer Service

 

Sun Palace Casino provides a FAQs section but it addresses only few basic issues. Customer support is available through live chat, e-mail and telephone. Toll free numbers are available for USA and Canada.

 

Sun Palace Casino accepts deposits are accepted in any currency, but converts them to U.S. Dollars at the prevailing exchange rate. Withdrawals are made in U.S. Dollars only. The number of deposit and withdrawal options is neither plentiful nor severely curtailed. Deposits can be made through credit cards, prepaid cards and some common e-wallets. Withdrawals can be requested through e-wallets. The Banking section provides all the required information and should be read by all players.

 

Software

 

Sun Palace Casino is powered by Real Time Gaming. Games are offered in both download and instant play versions. Both the special effects and game speeds are good. Financial and gaming history is maintained but available only on request. The software is tested for fairness by Technical Systems Testing but the reports are not published. The software features could be better explained.

 

Summary

 

The strengths of Sun Palace Casino are the New Real Series Slots and great promotions targeted toward small-budget players. Their weaknesses are the slow withdrawal time and a wagering requirement that’s just a twitch too high for comfort.

 

Rating

 

6.4/10

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